Return and exchange

We offer a full 15 day (from date of order shipment) return and exchange policy. Please email our customer service department at [email protected]. Please specify your sales order number when you contact us.

Return shipping costs are not reimbursed for simple refund and exchange requests. Return shipping fees will be billed to the original transaction payment method when lambroski processed returned item(s) in exchange for a different requested item(s).

Returns received without authorization may be subject to a return back to the sender, or a 20% restock fee at the manager’s discretion. Returns and exchanges are only valid on product that remains in new showroom condition upon the return request. Our leather cases are a natural and organic product, so minor marks and natural occurring imperfections are normal and will be considered when inspecting the return goods. It is important to inform us however, of any issues with the goods upon first receipt of the items. Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved. We give a full 15 days grace period for you to decide on keeping or returning the item, but even a few days of use could damage the case itself, so please try the case with care as to its condition if it needs to be returned. All original packaging and accessories need to be returned along with the item(s) being returned (unless previously approved by customer service), or a 20% restock fee deduction from the refund may also be accessed. Embossed/engraved cases are final sale items, and cannot be returned for refund or exchange.

FAQ

When will my order ship?

For China orders: most orders will be shipped within 24 hours during business hours (excluding pre-sale/backorders, and cases needing embossing or engraving services).

For international orders: international orders are usually processed and shipped within 1 to 3 days.

I need help in deciding which product to purchase.

Our customer service team is here to help. They have many combined years of product knowledge, and would love to help you find the right product for your needs.

Will i be given a tracking number when my order ships?

A tracking number will be provided, and will be listed to you through email by our sales manager.

Warranty.

What is covered?

lambroski. warrants that its products (the Product(s)) will be free from defects in workmanship and materials under normal use for one (1) year from the date of original purchase, with the exception that lambroski.  warrants that its belt clips will be free from defects in workmanship and materials under normal use for thirty (30) days from the date of original purchase (the lambroski  Limited Warranty). For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by lambroski.  Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

What is not covered?

Normal wear and tear of Product use. Misuse, lack of care, mishandling, accident, abuse or other abnormal use, or force majeure, such as floods and earthquakes. Use of the Product other than for its intended purpose. Damage caused by improper or unauthorized repair or maintenance. Product that has been modified or altered. Any product that is not manufactured by lambroski.